How do I approve or deny my customer credit terms?

The process for approving or denying credit to your customers on Nectarine Credit's system is a simple two-step process.

Once you're logged in, click on the "Customers" link on the left side of the screen. Then click on any customer that is tagged with the title "Pending Approval" in the "status" column.

Review your customer's application, including company information, contacts, financial health and each of the individual vendor references. Consult with your internal decision-maker, perhaps your CEO, CFO or Treasurer, on whether to approve or deny this customer credit.

After you've decided if your company will extend credit to this customer or not, click on the "Approve or Deny Credit" button at the top of the screen. Here you can approve them for credit, set the terms and the amount. Alternatively you can deny them credit or request more information.

Here you can also request changes to your customer's submitted credit application. Perhaps you didn't get enough information from their vendors. Perhaps you need to know more about their business or company contacts. Clicking "Changes Requested" under the "Status" dropdown, will allow you to request changes. Your customer will then make those changes, and send a new application back to you.

From the main Customer Dashboard you can see whether the application is Approved, Denied, Pending Approval and Sent by looking and filtering in the "Status" column.